Shipping and Delivery

• How long does shipping take?

  • In our mission to produce sustainably, we work on a pre-order basis, once you buy your item you will receive it within 4 weeks. Depending on your location please allow some additional days. 
    

• Do you ship internationally?

  • We currently offer shipping in Europe and North America, but aim to expand to international shipping gradually.

• What are your shipping costs?
  • Shipping costs are calculated at checkout based on your shipping address. We offer free shipping for orders above 250 euros.

• What happens if my order doesn't arrive?
  • If your order hasn't arrived within the estimated time-frame, please contact our customer support at cs@apieceofc.com.

Orders and Payments

• What payment methods do you accept?
  • We accept Visa, Mastercard, Apple Pay, and PayPal. 

• Is my order information secure?
  • Yes, we use Stripe to process payments, which ensures your information is secure.

• Can I cancel or modify my order?
  • You can cancel or modify your order if it hasn't been shipped yet. Please contact our customer support as soon as possible at cs@apieceofc.com.

Returns and Exchanges

• What is your return policy?

  • We offer 14-day return policy, the garment should be unworn, in its original state and the hangtag should not be removed.

• How do I initiate a return or exchange?
  • Please contact our customer support to initiate a return or exchange.

• Who pays for return shipping?
  • The customer is responsible for return shipping costs.

• How long does it take to process a refund?
  • Refunds are typically processed within 5 business days.

Products

• What are your products made of?

  • We aim to use natural fabrics as much as we can, all the fabrics we use are made in Europe, these include but are not limited to cotton, virgin & recycled wool, and cashmere. For specific details on each product, please refer to the product description page.

• How do I care for my A Piece of C items?

  • You can find care instructions for each garment on our product page, as well as on the care label inside the garment once you’ve received your item.

• Do you offer gift wrapping?
  • No, we currently do not offer gift wrapping. 

About Us

• Where is A Piece of C based?
  • We are based in The Netherlands and Germany.

• Who is Chrissie, the founder of A Piece of C?
  • You can learn more about Chrissie and the inspiration behind A Piece of C on our [About Us] page.

• Can I visit a physical A Piece of C store?
  • Currently, A Piece of C is only available online.

• Who can I contact with questions or concerns?
  • You can contact our customer support team at cs@apieceofc.com.